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Filing Complaints

Writer: arthiqsainaarthiqsaina

If you encounter issues like failed ATM transactions, unexpected fees, or credit card problems, here’s how to address them:


Step 1: Complaint to Your Bank


  1. Register Your Complaint:

    • Use the complaint register at your bank branch or submit your complaint online through the bank's website.

  2. Contact Bank Officials:

    • Ask for the names of officials responsible for handling complaints if they are not displayed at the branch.

    • Each bank has a designated nodal officer for complaint resolution.


Step 2: Escalate to the Banking Ombudsman


If your bank does not resolve your complaint within one month, escalate it to the Reserve Bank of India's (RBI) Banking Ombudsman.


  1. Filing a Complaint:

    • Online: Visit Banking Ombudsman Portal and click on "Complaint Form" to submit your complaint.

    • Offline: Use the complaint form provided in the Banking Ombudsman Scheme.


  2. Institutions Covered:

    • All commercial banks, foreign banks, small finance banks, payment banks, regional rural banks, scheduled urban co-operative banks, and NBFCs with a customer interface and an asset size of ₹100 crore and above.


Following these steps can help ensure your banking complaints are addressed effectively.



*The information in this document has been adapted from articles available on https://www.rbi.org.in/FinancialEducation/Home.aspx . The original articles can be accessed directly for more comprehensive insights.



 
 

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