If you encounter issues like failed ATM transactions, unexpected fees, or credit card problems, here’s how to address them:
Step 1: Complaint to Your Bank
Register Your Complaint:
Use the complaint register at your bank branch or submit your complaint online through the bank's website.
Contact Bank Officials:
Ask for the names of officials responsible for handling complaints if they are not displayed at the branch.
Each bank has a designated nodal officer for complaint resolution.
Step 2: Escalate to the Banking Ombudsman
If your bank does not resolve your complaint within one month, escalate it to the Reserve Bank of India's (RBI) Banking Ombudsman.
Filing a Complaint:
Online: Visit Banking Ombudsman Portal and click on "Complaint Form" to submit your complaint.
Offline: Use the complaint form provided in the Banking Ombudsman Scheme.
Institutions Covered:
All commercial banks, foreign banks, small finance banks, payment banks, regional rural banks, scheduled urban co-operative banks, and NBFCs with a customer interface and an asset size of ₹100 crore and above.
Following these steps can help ensure your banking complaints are addressed effectively.
*The information in this document has been adapted from articles available on https://www.rbi.org.in/FinancialEducation/Home.aspx . The original articles can be accessed directly for more comprehensive insights.
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